Contact Val-U-Computers

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Email

Sales: sales@valucomputers.co.uk

Purchasing: purchasing@valucomputers.co.uk

Support: support@valucomputers.co.uk

Telephone

Sales: 01603 722768
Technical support: 01603 721982

Our Address:

Valucomputers,
Unit 16, Aylsham Industrial Estate,
Aylsham,
Norfolk,
NR11 6SS
United Kingdom

Opening Hours

Monday to Friday - 9:00am to 4.30pm (excluding bank holidays)

***PLEASE NOTE WE ARE A MAIL ORDER/INTERNET COMPANY SO WE DO NOT HAVE A SHOWROOM. VISITORS ARE WELCOME BY PRIOR ARRANGEMENT***

Procedure for returns

Click here for the returns procedure

Procedure for complaints

Complete form above

Valucomputers and Val-U-Computers are trading names of Topmode Consultants Ltd.
Reg No 02834131.
VAT Reg No 640300985.

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Laptop Grading/Condition
Most of our laptops are used/refurbished and the condition of these laptops can vary substantially when we receive them. Unlike many refurbished laptop retailers we spend a lot of time and money refurbishing the laptops ourselves to improve their appearance and condition. These are examples of the work we do to improve the quality of our laptops:
- replace heavily scratched and dented lids, palm rests (keyboard surround) and bases with new or resprayed parts
- replace PCMCIA units with broken buttons
- replace broken catches and switches
- replace or cover worn keyboard caps
- replace batteries which do not hold at at least one hour's charge (usually with new batteries)
We make great efforts to describe the condition of our laptops accurately so you know exactly what to expect and are not disappointed. If we have inaccurately described any of our laptops we will be happy to exchange it for a different laptop. We want you to be satisfied with your purchase. Before you buy from any other supplier check their descriptions and see it they are as detailed (and honest) as ours!
Grade A
A laptop with this grading will be in very good condition for it's age but more specifically the various components will be as described below:
Screen
No scratches, chips or scuff marks on glass. It has no dead pixels and the picture does not have 'screen burn'. The screen has the correct level of contrast and brightness consistent with its age. It does not have an unusually large number of light or dark patches which affect the picture quality.
Case
There are no cracks in the outer case, screen, keyboard or drive surrounds (apart from some minor hairline cracks which are barely noticeable). All the coating on the case eg. rubber, silver is present apart from very minor scratches. There are no security badges or remnants of security badges on the outer casing, keyboard or screen surround.
There may be scuff marks or minor scratches on the outer casing which is normal for a used/refurbished laptop. There may be small dents on the lid.
Keyboard
This does not have excessive wear, for example, letters which are heavily worn and can hardly be recognised. It is normal for there to be some signs of wear on the keys eg. a "shiny surface".
Battery
The battery charges properly and holds at least 1 hour's charge during normal operation eg. typing or surfing the net NOT playing DVDs/CDs (unless stated otherwise in Condition section). The battery will hold a full charge overnight.
Grade B
A laptop with this grading will be in good condition for it's age but more specifically there will some minor blemishes which prevent us from describing it as a Grade A. These are usually minor marks on the screen (which do not affect visibility) or the battery lasts for less than one hour on full charge.

A full description of the blemishes will be shown in the condition section. Remember we are honest about the condition (and if anything are over fussy to maintain customer satisfaction). Can you be sure that other suppliers have the same ethos?
Grade C
A laptop with this grading will be in poor condition for it's age but more specifically there will some major blemishes. These are usually heavy marks on the screen or the case is in very poor condition. It is rare for us to sell these laptops as we either repair them to improve their appearance or do not buy them in the first place.

A full description of the blemishes will be shown in the condition section. Remember we are honest about the condition (and if anything are over fussy to maintain customer satisfaction). Can you be sure that other suppliers have the same ethos?
As New
These laptops are normally more recent models which have been returned soon after sale for unknown reasons (for example, customer changed their mind or there was a fault which has subsequently been repaired).

There may be very minor blemishes which will be described in the condition section.

The following checks are performed on every laptop before sale (where applicable)
01. Check specification for processor speed, size of memory and hard disk, size of screen, drives, modem etc.
02. Check laptop for physical damage to case, keyboard, screen, drives etc.
03. Check laptop for missing items eg, hinge covers, screw covers, fascias, flaps, keys etc.
04. Check laptop powers on consistently and reliably.
05. Check for CMOS battery problems eg. Date incorrect, setup reset etc.
06. Check for impact of any passwords (BIOS and hard disk)
07. Check for any POST error messages eg. Faulty fan etc.
08. Check hard disk drive for read/write errors and bad sectors.
09. Check 10/100 network port.
10. Check language of keyboard and layout is UK/US.
11. Check keyboard functions correctly
12. Check all internal speakers work correctly
13. Check that volume buttons/wheel functions correctly
14. Check that wireless modem connects to router and any wireless switch is on
15. Check general quality of screen eg. Consistency of colour/contrast, appearance of any patches, brightness
16. Check screen connections to ensure that the screen does not flicker/blank
17. Check optical drive ejects & reads correctly by installing an extensive image file.
18. Check DVD drive (by playing DVDs and checking for quality of video and audio output)
19. Check USB ports
20. Check that the laptop charges batteries correctly
21. Check that the laptop is set to boot from optical drive or can be changed easily
22. Check that windows can be installed correctly with all drivers
23. Check that the battery holds at least 1 hours charge under normal operation (not playing CDs/DVDs).
24. Check condition and operation of power supply unit
25. Check port replicators/media slices, where applicable
26. Check track stick and mouse pads
27. Check screen contrast/brightness controls function correctly, if applicable
28. Check that all catches work correctly eg. Screen, drives, battery
29. Check PCMCIA slots function correctly
30. Check all status lights function correctly

6 Month Return to Base Warranty
We guarantee this product against all hardware faults for a period of 6 months from receipt of the product. If there is a hardware fault within the first 14 days of receipt we will arrange for collection free of charge and replace or repair the product urgently (usually within 3 days). Where stock allows we normally send a replacement product on collection of the faulty one.

If there is a hardware fault after the first 14 days, you are responsible for safely returning the product to us. We can arrange collection for £19 including VAT. We will pay for the carriage of the replacement or repaired product back to you.

This Warranty does not cover accidental damage or software problems. If a product is returned under warranty and has been damaged or there is a software problem we reserve the right to charge for our labour and carriage costs. The warranty does not cover the battery although we do guarantee that it will hold at least one hour's charge (unless stated otherwise in Condition section). We will replace batteries which do not meet this criteria if reported within one month of receipt and the battery supplied is returned when requested.
12 Month Return to Base Warranty
We guarantee this product against all hardware faults for a period of 12 months from receipt of the product. If there is a hardware fault within the first 14 days of receipt we will arrange for collection free of charge and replace or repair the product urgently (usually within 3 days). Where stock allows we normally send a replacement product on collection of the faulty one.

If there is a hardware fault after the first 14 days, you are responsible for safely returning the product to us. We can arrange collection for £15 including VAT. We will pay for the carriage of the replacement or repaired product back to you.

This Warranty does not cover accidental damage or software problems. If a product is returned under warranty and has been damaged or there is a software problem we reserve the right to charge for our labour and carriage costs. The warranty does not cover the battery although we do guarantee that it will hold at least one hour's charge. We will replace batteries which do not meet this criteria if reported within one month of receipt and the battery supplied is returned.

Buy With Confidence
We offer a unique 14 day moneyback warranty on all our used and refurbished products. If you are not satisfied with your purchase for any reason or you have changed your mind we will be happy to exchange it or refund your payment (minus carriage) if you report it within 14 days of purchase. An exchange can be arranged for a similar product or a better product for payment of the difference and any additional delivery costs. We normally agree to collect the original product free of charge.

If you would like to exchange a product or get a refund, you are responsible for the safe return of the product. It is always better to return the product in the same packaging used by us. We can arrange for collection of the product for £19 including VAT. Please ring us on 01603 722768 to arrange this. Please note this 14 day warranty does not apply to new products and excludes the original carriage charge.

Contact Us

Best Sellers

Laptop Grading/Condition

Grade A

Screen

Case

Keyboard

Battery

Grade B

Grade C

As New

The following checks are performed on every laptop before sale (where applicable)

6 Month Return to Base Warranty

12 Month Return to Base Warranty

Buy With Confidence