Show Store Sections+
I cannot connect to a wireless network
My laptop does not turn on
My laptop crashes when in Windows
I keep getting a blue screen with white writing
The battery in my laptop does not last very long
Windows says that I need to Activate
Where is my Product Key?
How do I open Device Manager?
What do I do with the disk that came with my Laptop?
How do I restore Windows?
I can’t watch DVDs
I think I have a virus
I Cannot Connect to a Wireless Network
Every laptop that leaves our workshop has had its wireless connectivity tested, and it is very rare that there is a problem with the physical adapter in your laptop. Therefore if you are having connectivity problems it is likely that these can be resolved quickly and simply.
Firstly check the following:
If you have checked these, and are still having problems then try the following:
If you are still having difficulties you should check with your router’s manufacturer as to how to update the your router’s firmware. This information can be found on the manufacturer’s website, or from your ISP.
My Laptop Does Not Turn On
If your laptop does not turn on, or it does not turn on fully and lights near the keyboard flash, it is possible that one of the RAM chips installed has become dislodged in transit. There may be one or two RAM chips installed, depending on the amount of memory you ordered and its configuration. To try and resolve this problem, try the following:
If this does not help, or there are no RAM chips on the underside, it is possible that the problem is caused by another RAM chip found under the keyboard. You can try the procedure described above with this chip, but only do so if you are confident you know how. You will be exposing the entire motherboard and can damage your laptop easily.
My Laptop Crashes When in Windows
If you are experiencing a lot of crashes in Windows try the following:
I Keep Getting a Blue Screen with White Writing
If you are getting a blue screen it is possible that one of the RAM chips installed has become dislodged in transit. There may be one or two RAM chips installed, depending on the amount of memory you ordered and its configuration. To try and resolve this problem, try the following:
The Battery in My Laptop Does Not Last Very Long
To get the best performance out of the battery, ensure that you have fully charged it and at least twice a month ensure that it is fully charged and allowed to fully discharge.
Windows Says That I Need to Activate
Windows Activation is Microsoft’s standard anti-piracy tool. You can activate online or over the ‘phone (0800 number). To activate follow the instructions on-screen provided by the Activation Wizard. You may be prompted to change your product key during this process. This can be found on a sticker called the Certificate of Authenticity which is on the base of your laptop or under the battery. If you have two stickers on the base you will need the Windows 7 "refurbished computer" sticker.
Where is My Product Key?
This can be found on a sticker called the Certificate of Authenticity which is on the base of your laptop or under the battery.
How Do I Open Device Manager?
To open the Device Manager press the Windows key (bottom left of the keyboard) and the Pause/Break key (top right of the keyboard). A window titled System Properties will appear. Choose the Hardware tab, and then choose Device Manager.
What Do I Do with the Disk that Came with My Laptop?
Nothing! This is a system restore disk and should only be used in the event that your Windows installation has become corrupted or you wish to return your laptop to the state it was in when it left our workshop.
Running this disk will wipe the hard drive and remove all data.
How do I restore Windows?
Built in recovery partition
Restoring from a disk
I Can’t Watch DVDs
Try the following:
I Think I Have a Virus
If you have not installed anti-virus software and have been downloading software from the Internet it is likely that you have a virus, or some form of malware. You should install an anti-virus program and run a full system scan. We can supply a full version of Bullguard Internet Security for just £19. To order click here http://www.val-u-computers.co.uk/acatalog/software.html